Refund policy

Returns, Exchanges and Cancellations

All items we offer are one-of-a-kind antiques and old implements. As no identical replacement exists, and as each instance of storage and transport carries a risk of wear, we are unable to accept cancellations once an order has been confirmed, or returns or exchanges for reasons of customer preference.

Should you have any questions, please contact us before purchasing. We will do our utmost to assist, for example by sending additional photographs, confirming dimensions and condition, or explaining by telephone.

Guarantee of Authenticity

We handle only items that the proprietor has personally examined and is confident in. Should the artist, period, place of origin or signature stated on the product page prove to be incorrect, we will refund in full the price of the item and the shipping costs in both directions.

When We Accept Returns

In the following cases, please contact us within 8 days of receipt of the item. In each case we will refund in full the price of the item and the shipping costs in both directions. Return shipping costs and any fees incurred in making the refund will be borne by us.

  • The stated artist, period, place of origin or signature is incorrect
  • There is significant damage, loss or evidence of repair not described on the product page
  • The item was damaged in transit
  • You received an item different from the one ordered

When contacting us, please attach photographs showing the condition of the item on arrival. In the case of damage, please keep the outer packaging and packing materials (these are required for the carrier’s investigation).

Cases Not Eligible for Return

Owing to the nature of antiques, the following cannot be accepted as grounds for return or refund:

  • Natural patina, wear, crazing, stains, discolouration of metal and similar effects of age
  • Scratches, repairs or chips already described on the product page
  • Minor scratches or signs of use not described (we describe these as fully as possible, but it may not be possible to record every one)
  • Differences in colour or texture owing to your viewing environment
  • Slight discrepancies in dimensions (as these are handmade objects, measurements are taken at the widest point)
  • The item not matching your impression or expectations

Shipping and Payment

As our items include many large and unusual pieces, shipping costs vary considerably depending on the delivery destination and the method of packing. Depending on the item, we provide quotations in one of the following two ways.

Items without a displayed price (items available on enquiry)

  1. Please enquire via “Enquire about this item” on the product page, or through the contact form or by telephone
  2. We will inform you by email of the total amount including the price of the item and shipping
  3. Once you have accepted, we will send you an invoice by email. Please pay within 7 business days of the invoice being sent. If you wish to pay by bank transfer, please transfer the total amount we notify you of within 7 business days of our notification
  4. If payment cannot be confirmed by the deadline, we may cancel the transaction

Items with a displayed price

Shipping is charged separately from the price of the item; we will calculate the cost and notify you after you have placed your order.

Payment by credit card

  1. After payment for the item has been made, we will calculate the shipping cost according to the delivery destination and method of packing, and notify you by email
  2. Please review the details and pay the shipping cost
  3. Should you not accept the shipping cost we quote, we will cancel your order and refund the price of the item in full (any refund fees in this case are borne by us)
  4. If payment cannot be confirmed within 7 business days of our invoice for the shipping cost, we may cancel your order. In that case, the price of the item will be refunded in full

Payment by bank transfer

Once the shipping cost has been determined, please transfer the total amount we notify you of (price of the item + shipping) within 7 business days of our notification. If payment cannot be confirmed by the deadline, your order may be cancelled.

Please do not make a transfer immediately after placing your order; kindly wait for our notification. Should you not accept the shipping cost we quote, we will cancel your order (as payment is not yet due, no payment will have been made).

In all cases, items are dispatched only after payment, including shipping, has been confirmed. We thank you for your understanding.

This English translation is provided for reference only. In the event of any discrepancy, the Japanese version shall prevail.